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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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e2 w! o0 O* ?* c$ E【会员论坛ID】：iwatch
+ i. ^; Q2 f4 C9 E0 b& I8 \【咨询公司】： 头头" l4 J! A1 o* X6 l4 k9 J5 V
【咨询内容】：% F) W* `* |& ?8 r) U
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昨天在你家注册了个账号，今天参加活动存了1018。
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+ O" r/ h4 y. N' p, C1 O& b中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。# t" b/ F" D# x5 ?" e+ M# q5 C
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
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到现在还没回复我的资金的去向，真有这么难？! d' `! i8 c# t! [
3 Y4 K' O( A' {. o& n) t+ b6 H5 G帮我追问一下，我转的两笔款去哪里了~ （附截图）* Y0 d# L4 c8 T
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' h% u l. N, x; J谢谢~9 c% p0 ], U3 K Z
下午就找了在线客服，一直没能解决，好像很难一样？3 B" S: H4 O1 q- r
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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5 B( |# ^1 Z8 y, a6 V2 h- B现在已经在提款审核中，但是还是没有得到任何解释。! y5 A( M! P9 z
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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5 q5 [- t+ O3 j当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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5 N7 g& p) v3 ~7 a9 ]5 {+ P这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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% q3 C" ?: h' y) |1 o只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
( A/ B" x5 k& Q4 D' Q9 A当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这 ...
3 X; \7 ^/ ~, ]4 \0 r% R您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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( M" y# T8 i, ]4 T8 P9 F& B客服妹妹，我最后说一次。; n* L9 @$ ?# l; X8 ^0 p9 Q
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，5 U$ g( x+ Q7 n+ L, p+ U- @
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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" \! X1 ~, u4 R然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
9 X9 o* J4 Z0 g" u$ t- W虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
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资金到账了，在线客服真的很不给力。9 s _8 E, y9 @. [# R' B; k6 l7 f/ _$ w
就评一般吧。 |
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