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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 ! t6 T5 Z2 f9 y1 K
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【会员论坛ID】：huarenh( H8 ]6 G$ H( w6 t& L M
【咨询公司】：12BET
0 s$ G$ k" f! @7 h' `) i- F q【公司账号绑定】：已绑定
, @) C0 S: d8 t( W- g4 A【咨询内容】： / W9 F1 |5 @$ o$ ~
. X( S) p' n# ?+ o4 B9 ]( P) ~) n+ V 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……/ \" u: o9 m/ V* ]7 E
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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总在线: 6649 小时
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 , R; o9 G4 F* n: Z; b& g2 V/ ], l% v
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
( X& ~/ F! C4 x) Z3 ?+ ?-----------------------------------------------------------------------------------------------------------------------
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跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
% v1 ~7 n2 L2 C: M, F$ C( ]1 V( Q2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
; G0 J; ?" ]8 G( v- E8 R2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号4 H' a* |1 h u
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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4 @$ i* ~/ E* ?( J% `. x2 d评价说明：1 p5 O' q% ]) c, n# g1 `
+ r' b+ i' U8 Y% B; |# L) u* {& \1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
8 D0 X. a3 M( b! I: |2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
天策币:
活跃币:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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总在线: 147 小时
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没有联系我……
1 a9 f3 h) n1 @; R第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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8 Y8 d7 n' {; P5 j好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评( S% Q$ U4 [+ ^, u }9 Q
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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: d% N( [! y* o* q楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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