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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia
% A4 C1 F# Z, y" ]+ Z/ M' L4 s【咨询公司】：热博RB88
/ H6 F" k6 k: b( }【公司账号绑定】：已绑定4 v/ Y0 C' X! ^3 A: k0 v1 y
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。% ~" P/ F) W6 o' C$ x$ m. _ N
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【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。1 z$ N9 j/ Y$ P( c; T
- C0 ?" X0 I" |2 p2 F6 A3 l7 B【相关图片】：见描述正文
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% Q! A/ C3 s) f存款及下注图片：
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* f& F! S' u9 [* ^2 f$ M热博处理提款数据图片：
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客服聊天数据：8 \1 N2 W2 j4 ?; U
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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6 A9 t, K* X- A c; G& D6 h( l
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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# b0 f8 m9 f3 f" w' T这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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/ S; Y; i8 ?5 e1 j) V
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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6 m" ^$ T% L. ]
明白的，我已经联络了客服，你这稍安无照 |
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& W5 d; A7 T0 A5 g麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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+ f8 l, C0 u# d哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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+ O0 Z7 D1 V5 x1 h q% t' l) ^
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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1 g, A, n1 E7 j! P, o( D我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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6 W" C0 Y3 v" z# `明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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