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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 : \0 h( m; p$ ~6 x' f. B7 e, h
0 ]. d9 [6 e# p3 O, g【会员论坛ID】：zetia
& ]+ b! _! S1 P4 r; L0 N; V$ `【咨询公司】：热博RB88
- G7 Z( @* X3 N. `【公司账号绑定】：已绑定2 _6 a1 q( P3 Z. r% x
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】 ~; o! E" d' }5 y" J( B- W
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。) }* f* H" P. ?0 c6 J
) T: H! U; S% G; ^【相关图片】：见描述正文6 P2 N- t" V7 `" y! j7 c* y$ y# R
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存款及下注图片：
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客服聊天数据：( O' F- Y+ G5 J" \1 ^, N
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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P% f+ t* d5 V. I m- s
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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0 C3 w6 l" A' Q2 u9 K5 ?, @" O
这当然可以，我这帮你编辑了就联系客服 |
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当前离线
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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当前离线
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9 @# Z6 M% L4 b$ a) U
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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# s' d" _% w/ s' w) c5 o j4 i明白的，我已经联络了客服，你这稍安无照 |
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当前离线
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0 }9 p' x/ g' `( ~" D: p& R麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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% t! D6 x- S+ i" J: P ?哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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' i3 l. c+ D( _8 z$ X# x( H
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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! _2 o: B9 W' j' v& D! p W( o我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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6 v Z8 ~3 d/ }- {6 c- }: ]0 [) E明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 % _+ G4 v5 n/ O* j R! t0 W! G
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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