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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走0 n+ S( [  H7 V" S5 e/ e- |  V* J2 o/ k- [
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,! _) H: M3 N, C. Q* J% x
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,: p% w/ V! d) F

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: F: H# k1 |( M- G# c1 Y0 @关于掉单,论坛也有过不少帖子
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有出来吐槽的
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( S# _! |& X% L9 v' {% \0 v  Q$ i有出来骂人的
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$ T2 {& e* z  x0 ]# B有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,5 U1 u, a- E, p+ t
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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) U8 Z" J# ^- r. t因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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+ p/ I9 ~' B0 O1 {6 Q然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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8 O8 T' S# o/ p4 w接着,公司站出来了:让我想一想静静,,,5 i0 i0 f' E+ a

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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  I6 t! Q& M4 L" p' z. D还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!% U3 H  d6 E- `, p( c. t* W

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根源在哪里?) C. _! b- E5 x
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?  U. ~# V% A2 @

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?# l0 H  d3 |0 v& x( M
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2 c2 N8 Q& a" j. U& o客服懂自家的支付方式的时效效性和最优化吗?2 ]4 n3 \8 Y# W+ x
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' G! {& R% L, {/ Z# u: o% o5 D客服懂常规问题发生后,正常解决所需时间多久吗?
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* |) B5 r/ N4 j( P8 d3 M" Z9 F联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?! R( H+ K3 [- W, |% l$ \) A

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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?; \. K4 I8 u& z! y- E$ t
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9 |5 g( `- S2 b/ t/ k0 ^' O) G还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,) P  x5 I6 U, i" }7 w

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" ]. a# \2 f/ `. k2 r打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了) _$ J. F+ e8 z6 f& e

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些
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0 X& l  v3 u" R5 _! W5 Q: \4 f陪着你笑陪着哭: a- t1 _) v( c  i2 u3 }) @

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. T8 J+ D2 a+ A# O陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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