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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走/ I( `8 e+ t' x4 S7 T5 q% D8 W2 |
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
5 f4 P+ _' w* }- D# p) Y最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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" A& q2 @* b3 U* o5 O$ M4 O新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,/ F2 M( q8 b8 B" d) n* F3 t1 }
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( ~+ c+ ]! Y7 ~$ _% N/ ]关于掉单,论坛也有过不少帖子
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有出来吐槽的, Q9 P( D: V- k/ N' ?# a, W
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有出来骂人的9 {1 ^5 v6 G p$ N- Y
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有哭成泪人的
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# T% ^4 J! r4 c% {( F0 |3 E) \* T总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!% `& J& }' w! V) d. B6 m
0 J! n, k5 T! K4 W# h) }' m+ ]/ i4 z% J' k
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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+ a5 E5 X0 E2 B9 y: H$ I接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,% W. R1 o) a! l+ }: j, D
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
! q5 u8 ]: u& v( U* I根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
5 B3 k' Y" _6 Y! ], f [* q% d' k# z
6 r0 j3 V4 y1 `客服懂每个银行查详单,查流水,查电子单的具体操作吗?5 P" _4 H% H6 j2 U8 U" }
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* O/ |: P7 _% A+ q) H! _客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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' G- p- [: k8 E客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?" Y% s$ `. ^, {( F
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5 N. L5 q$ F" Z- V1 T0 ~0 N有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?$ |5 j" e- o0 w; e5 z
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! u9 J+ N- p# m" ]6 O, _7 z- d还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,6 N# S1 \- O- F5 m/ t
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* o( |2 O7 {; V打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了5 X* X$ v8 Y$ z1 D# |7 R7 k5 [9 g
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,, ?7 y$ x( ?# }$ ^, i7 ?, M6 C
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2017 向那些
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$ X) Q* U" T9 D/ L8 G, c2 ~3 C+ w陪着你笑陪着哭
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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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