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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走" | ]6 U U0 |4 d+ V; X0 l1 O
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,, \+ y5 \0 M" O7 @& W; ~
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子. _# u5 N0 n! H* ]: ^
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- k9 w/ t/ ~1 y$ |, T8 X- t有出来吐槽的5 Y+ r: L2 i8 W& q9 K1 Q' o
2 T6 I) N3 k! @! r: `' p( r! u6 [* ^ N8 E
有出来骂人的
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有哭成泪人的- O8 a9 m J. p; [
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" X) E1 M- y: V( M7 m% }; C5 G总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,+ x. m# g7 y* R( @2 P: d
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% T* q( W$ b; A$ Q而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!9 t' R% K$ G3 U4 _
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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1 _, [4 z$ c+ j, H5 o( t) B) |# S% j# z8 _# W
然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,2 x/ x2 w$ a0 `. y$ `) n
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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) H: k' Z. a( r还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!& `) \$ U' C! i% t, ?& L; O
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根源在哪里?' m, F1 W B! ~. F6 P
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环5 {# ^/ S6 W0 Y! V8 z$ P( c% j
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
9 o! ?9 C& K8 ~; h( ]! h2 z5 a5 H! R, x* p! ~/ }
& A* G6 t; [" H" c6 @& E K8 C客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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) V: n0 t! |0 ~客服懂自家的支付方式的时效效性和最优化吗?$ f" b9 G1 H7 n5 H
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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`8 g9 q( E3 t( B2 I J, w有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?+ Q. M ]2 i# s) n) u' w; h
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还有太多太多,,,
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! [' e1 x& Q6 D2 Q; R矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,% ^0 Q, R+ q2 l! {2 |0 Z1 N
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1 U( u5 Q7 i7 U: X. h2 \打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了6 R" i$ t5 z- q& K- ~6 Y
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% Z2 _/ ]7 n* H; h4 g( z但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,1 a/ V: M% E& B
; Y9 e+ Y0 v" c* u& ^$ x& w; F2017 向那些
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+ u+ J* I2 S( Y3 m# U陪着你笑陪着哭; m: ?, `; _, r+ C
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6 q" ^2 Z x1 e* z# N T, N陪着诉苦陪吵闹$ i' g/ D, \; y6 |8 |8 j
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! y7 @! K4 d* o! P陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!* @# Z( e" O2 i" I" s& m
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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