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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走3 Z5 V' j, ?8 }2 l
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,! C! O, c1 ~: h# c4 m3 }% b( E
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,," Y' D& O% y: ?# v# X6 s% ]3 H
/ f5 u0 w+ X$ x9 K# J d- H新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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有出来骂人的
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/ {/ }$ o' I6 x7 f有哭成泪人的3 W, S5 s, w! {* M0 C% s4 m
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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) N* e" r @6 n) j% G8 s( ~" w6 \6 P! y而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!( g0 k- u/ z3 U7 f+ ~; `5 t
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,% t9 `5 ~7 L; C6 Z* t2 [2 F
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l4 o) c( l3 i+ A接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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8 ^/ E/ R3 ~6 K, @ z( }, S3 }, {* V还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!( L2 {& \% `8 P0 H! I# I1 b
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根源在哪里?! T, l1 n" T8 k u- E- ?- c
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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, x) b+ ~0 Z! }9 |$ |) R) F客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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5 |; \5 v/ P A# ~0 U5 O+ R7 F _客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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% G2 {0 T* s/ }0 p( Q' U/ V' h客服懂自家的支付方式的时效效性和最优化吗?
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: d0 {1 Q/ }) m$ D客服懂常规问题发生后,正常解决所需时间多久吗?
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% T1 G/ S: m4 V1 C7 b4 t. o* m7 u联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?) v8 L. |& ~: O: B( v/ ?; ?
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' {1 N! P4 T' E7 |$ t3 k8 m4 S4 Y有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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& h+ |5 [3 z. q) H还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,: |4 U* z* W( s7 c$ r: v
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了# _. i: c: H" \. |: Q; G p0 H
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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6 P! r" y p7 F% D; n/ R2017 向那些
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陪着你笑陪着哭0 G, f3 C7 }" R/ ^: d
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% ^$ @% H" w* ]+ ^5 S4 G陪着诉苦陪吵闹
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" r( {' z# g/ ~ y2 w: E$ {陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!0 ?# f7 {' {# u( E
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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