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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走, z0 v# b1 {9 V& q* a7 V& b
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
6 ?4 ?2 \2 o- q+ Q* H# y7 [最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,* i8 Z5 e: D# i4 \* O3 a

- f" B5 A5 U) i# ?新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子+ u) R! P' U7 p, r6 y+ H0 D$ b6 \
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( q1 F: G8 c" c% X5 x& X$ d有出来吐槽的
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有出来骂人的; I, j) d( P+ c; N: _7 D
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% G* z( m0 C+ K# N& U- j有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,1 e/ U& ~/ J& X# o- Q4 I
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!# ?2 y' J& s# m. x! @* Y
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。0 g" u6 l  W* q0 f- X

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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,/ Z! v; G+ K% D+ q1 z0 Z# h
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* h* V7 b- i( I. @7 S* Z/ x- x还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!7 n' n6 R5 k- `! e  d8 Y1 z, E
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根源在哪里?
; \3 ?& }! L  b& z# N2 D根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环# r! S$ [, ~! X& S1 g8 d2 H2 u

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" p/ r9 T- c! }. q# I客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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& p7 q0 R+ O5 n. z$ l( v客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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- T2 z7 f. \$ q3 X% ~4 r3 M- Z6 g客服懂自家的支付方式的时效效性和最优化吗?
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0 A* }1 y- K  l0 }6 S* i客服懂常规问题发生后,正常解决所需时间多久吗?' X; R( R# z8 Z' f. h+ s) v
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. H  O8 V) z+ o9 {; d联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?! `1 E6 {) K. p/ U* a: N5 b

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* h4 E  }6 b8 }5 T有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?& J: i* R5 D. y5 n  f! U

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还有太多太多,,,
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9 L+ y' K4 e9 O; i& ]% G8 Q0 U- R矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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4 @$ K: p" g! d! u3 Q  I7 s打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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! v! X" @; o: u但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,6 s2 J3 P" c' ~4 a; m8 P

$ c+ |% e2 z4 E4 T0 {5 t% n2017   向那些( n% B' W& z* Z; l/ V' U
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陪着你笑陪着哭
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5 N) O- e" P, H! E  t陪着诉苦陪吵闹
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  [+ S, D3 U2 e: b7 s9 E* c# O陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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