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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
! S( G- u0 P( R1 g7 y* V9 v
( b7 j+ l; \0 p" |【会员论坛ID】：zetia- r# g( n8 c) b) q7 j. s( v# @
【咨询公司】：热博RB88
* h& w; u j+ L; Y. Y【公司账号绑定】：已绑定. d* O8 ^8 ^4 a" P" s
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。2 C& s$ t" R8 f) D; ]% ~ K' H
) S; B9 Q( X: w【事件描述】. m! F, b9 {2 S, `7 v
9 r) d5 r+ U1 I$ F. H$ p7 }
欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。1 G$ j! a; S1 W6 k+ ]- o+ B
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【相关图片】：见描述正文3 o9 a& N7 R2 Z/ L6 G% T6 O
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+ ^' l. `/ H. V* {1 j' W热博处理提款数据图片：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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, V( \2 A @5 X P' g7 S
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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1 e7 g" k5 B, |# V+ b) U; C+ t Y
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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8 _- f; A b, T& o- A是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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8 T! l8 T% W( M" n; v+ ~明白的，我已经联络了客服，你这稍安无照 |
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# Q/ ^4 }1 A7 O麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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* a/ @ s/ B8 x. a* w* K* C0 E哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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! [' e( N/ d( F0 V- Y# b, I! Z哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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' I8 A$ {) [ q) {% ^6 H我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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0 _6 {9 C& J1 x明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 ( p& V% g* Q! B. b5 d% N, o
3 m' \5 v( E* S- H) l
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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