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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走1 K) @- q( r; r; N
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,9 B& u: D. q( x" p9 O
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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* V# j5 Y2 y% ^" {) D2 e新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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8 i: I+ R9 F2 b* O有出来吐槽的  z1 ]0 M. s/ s2 k% p

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有出来骂人的
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有哭成泪人的" p  [: @; c- v0 s' X
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* N! ~0 s* u) ^- k; y$ @总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,3 n" V$ E1 l2 w

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!6 A4 V6 N* k- i' \: F4 v1 w8 H9 j
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" v% Q/ y/ q0 _因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,0 Z& w, @! o: S! \# }4 E
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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: G; {  |6 B# B还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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- m+ b, [6 A. b7 V/ ?5 A" k  U4 ~# f8 g根源在哪里?: D- l) X% J5 \8 d- F
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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8 J8 e: }3 W; V! N' c8 R; C客服懂每个银行查详单,查流水,查电子单的具体操作吗?9 `$ ]1 m% H' F: f
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?6 ?7 R% y4 u' K% e+ [, F

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  h, X2 u3 ]  t/ }. C! {/ v+ j% V: z; g客服懂自家的支付方式的时效效性和最优化吗?& N/ y% n' O5 \/ K$ L4 b
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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- s8 B# d* @* H: x+ o9 b有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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& W# a. d$ O  D, A还有太多太多,,,
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" I# j! @, [: I4 p% i矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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# K4 I* ?2 [# ?" K8 k- x3 y打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了/ N/ w) `5 p8 [, n" Y

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,/ d  o. V0 Z1 u0 U$ b

1 |8 l5 O$ F4 T1 r' ^+ V: p2017   向那些
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陪着你笑陪着哭& c" L1 G& a: [7 e# X, c$ y

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% n; J, i* H" ^陪着诉苦陪吵闹  [# v  R0 ?7 u3 c$ {/ S

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  \, ]- g( m0 N陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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