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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走5 e# k2 r1 E9 }# D  ^* v" J
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,," `( f: E/ k1 _8 c8 b; r
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,$ H1 ?$ ?% h( v" L2 c
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,% \$ R4 w: Z6 S

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关于掉单,论坛也有过不少帖子
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有出来吐槽的4 N  |! E! W- z; T3 D8 a: X8 f  ]9 ^0 E/ s

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有出来骂人的
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$ l! O4 p7 V- O; ^9 `3 N' N! J有哭成泪人的# q: r0 S3 }3 I4 D

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,/ J2 @# \: T/ F# G' ]1 I& Y

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0 F6 b8 ^- n4 P' }) L; c0 P* x+ l而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!# l! [2 j/ e- u: G7 w) C! A/ p
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) j8 K# ]+ R% @  o, r% t4 h因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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' F# O; S2 A; y% V& o* u然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,: w4 w3 D% F  h" o( t6 w
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9 q8 k% t1 X3 z3 B# \/ l接着,公司站出来了:让我想一想静静,,,2 b% f( e! ^0 b/ d* C
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀," j9 p& K6 Y' ?: g# J
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1 F+ f  N; c4 y" U6 i" `; |还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!" ?$ ~2 B: j* U* V: b/ V# F2 `6 L6 ~
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根源在哪里?
) n* w, y. h; X根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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" I  x3 Y3 [, }: A  ?- l% E客服懂每个银行查详单,查流水,查电子单的具体操作吗?0 O* W+ _+ k& f+ G7 z
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# c" S+ v# D( V( v' ]客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?9 Y7 e# U, M$ ]. I3 P

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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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' O; X4 E% S* G* V; ?' _! Z有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,# @, @+ ~. x( o0 K/ t: d

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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+ ]' k- p4 j  E6 M打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了5 G& Y, ?# s2 Y9 F' A! M8 D1 ^

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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5 f. I$ d0 A- t7 y% |+ h2017   向那些9 ~+ ~& E) O. ^9 B. I

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; I9 ^! r, f  J0 c& S陪着你笑陪着哭! S" ?. q3 d3 p* Z4 v4 o

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陪着诉苦陪吵闹
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  z' L$ [% S8 a4 W  l陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!  l, C* ~$ N! B% c$ Y  Y

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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