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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
2 ~0 y- m- g* Y作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,9 k$ U" r# B6 Z9 D+ V
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,- ?% |# i* k7 o1 P; t" r

7 H4 E* \3 t. W$ ]) b" ~, W! j新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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( S$ }3 F& w8 q! n; z关于掉单,论坛也有过不少帖子% T/ |5 P7 E, ~4 w8 h7 j3 {
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1 Y- w2 A: i+ {. Y) G' m有出来吐槽的
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6 K4 D  U. `; E# D5 t" r有出来骂人的4 C- M# b/ ~, M, r' f

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) a% Z7 g$ c3 ~; l" J- X有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!8 L, L4 Y: w1 _2 _" p! Y/ E
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7 z6 E& y6 M" S. }9 x: D" k; c+ u因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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! ^$ L) g6 _- v5 ~; ?3 U5 ]' X7 K) M然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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8 o, d$ @& g* X+ K/ X接着,公司站出来了:让我想一想静静,,,( e) @3 I1 @7 r+ {) ~% |! G6 |

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2 c: u' T: J6 c: x  K. i" V钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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% k0 P/ o, G  y- Y5 L( [9 p还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!$ N" p$ h" h8 V  I6 ?" f

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8 }  M8 t2 L  o% x根源在哪里?
0 ]; A- x. E' N6 w根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环' a2 t0 z# W: ]8 _8 m* Y! U

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?& {- t+ l) X  M' d  e

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: h: E6 w7 z# ^# u3 r+ b3 s) S客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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) R6 e$ X4 P) c客服懂自家的支付方式的时效效性和最优化吗?, \+ V% u& w' A! N2 D: H1 O" F$ ?) G
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客服懂常规问题发生后,正常解决所需时间多久吗?
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& h- J$ g8 U" o9 I7 h* i0 C  F联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?1 O% d* S! f" s7 X/ w0 C' s( d2 ?0 r, [% V

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5 Q: N2 I8 x, K* I% T还有太多太多,,,
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8 B6 V* m. \$ w5 K) Z0 h/ L矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ S' D. n. A: g9 D7 `
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1 D7 e3 W4 Y, r, D打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,* }3 L! C0 r  S! v- Q

, h+ D0 I# G9 Q9 ^% K3 K2017   向那些
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2 q) u3 q% U' z8 o, O$ p6 |$ q陪着你笑陪着哭9 O5 w" X0 k9 l2 x: k+ w
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* h2 v8 ~# Z9 Y9 l陪着诉苦陪吵闹1 _' _+ G  `6 C1 n; X2 d
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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