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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo& t* \! _3 D$ e. L6 z
【咨询公司】：E世博
* ^0 Z* J* B8 h! g5 N* q【公司账号绑定】：已绑定
; {8 i! b% i/ I. p, @【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
: K, L0 ?4 i* E) L% L) e- C 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。2 D- \# p! |8 s) w+ N5 p
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
' O, O% f% o& j* L& j9 C; r" ? 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。5 n9 S( g1 Z: A7 g% `
另外，建议提升网站安全措施，否则让人很不放心。
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。* b% y5 S3 [$ A2 \ M" F
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跟进情况更新：
2 @0 W$ @% i ]; c+ W4 `2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
( p* |9 e8 b8 K8 g# W4 G* u1 r# c2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。! z: D* _* G& H5 Q2 \1 \$ S
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价, C% ?; ~# N+ e# h( E: W1 s0 ]
2022-10-27 14:24 【会员评价】—— 中评$ w% Z g; b/ c# C. G: G7 ?
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评价说明：
0 O8 b$ X W( P: S1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理" m5 ?9 A* ~; Q0 u, t5 ^7 V
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好
) Y& a) p2 Z$ Ue妹已将您的状况回报给相关单位了！9 P; x8 k' P1 T5 c
请哥哥放心，公司会尽快协助您的问题的～1 Y! w: _2 y @7 H+ d& w
由于妹妹权力有限，无法了解详细原因 :(; V0 ~& _1 A4 J: A2 c1 J$ H
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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当前离线
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