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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走$ t2 X% n  E' R/ o! k
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,9 q# t4 ]! n4 U
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,# x9 Z) t) O# J" ~3 C4 G

8 @8 K8 j# }  N/ ^, h6 ]) u新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,. j) ^% k6 R+ n1 k; D1 J0 \- b
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关于掉单,论坛也有过不少帖子
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( V8 l/ `' [$ Z0 ?' X4 Y1 D有出来吐槽的. i) v3 S, f) r) a

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有出来骂人的
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& w) U- Y* `* \. @有哭成泪人的
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! Z9 g% i6 I& T% g$ L总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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9 Y% ]- K* Q. `1 p( \而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。/ m7 W% `9 d2 j0 u6 X8 H; }9 i

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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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- {& i3 a9 ?) Y+ |8 a接着,公司站出来了:让我想一想静静,,,9 x; [: R1 c: ?1 p; q% U  Q
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!7 \4 G: }6 B  z' G

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! `6 K1 C# ]7 |! `/ Y根源在哪里?6 D2 P, |9 `6 ?" C, z/ k1 s/ m
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环" c1 I; [0 u0 q/ k, F' }4 g
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?' S- L0 B2 F! r6 R
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- W% `1 w! R1 S4 m! t3 K# S客服懂自家的支付方式的时效效性和最优化吗?3 D2 u( G) n' S. o* i' \# R0 m

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客服懂常规问题发生后,正常解决所需时间多久吗?+ x: u& k9 |8 i! _7 U

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. n8 t9 E+ m1 g- T) y% Y' g( T联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?0 w8 ]) r, @( N0 l
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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4 K" H- ~+ }6 S" S0 x- v还有太多太多,,,1 M8 b# Y) v  E1 ^9 O0 M* B

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,  l% J- Q0 o; d( S* s3 D9 v
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了; G8 Y* e7 ~* q/ J3 i6 F
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* b" R* n2 j8 R9 |. K' e但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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, G7 P1 n+ g0 Z: ~4 |$ P& r2017   向那些3 s" A' }; Z3 \. R
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5 \$ d8 O, A* R) i3 l3 V! o( Q陪着你笑陪着哭! Y1 f& z/ V# r4 D2 H6 r
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& T, `2 {( ^' k, B陪着诉苦陪吵闹
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0 Y$ {6 v3 e6 X, i陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!, L' r! o& Y. `  U

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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