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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
5 S; B6 ]* }1 X作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
) C1 l2 f( |3 n0 C3 Z2 J最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,/ r5 N8 Y+ a! f* x; S. H

# {; p2 @8 C0 E; e新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,8 Z+ n  R( Y1 j" A

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关于掉单,论坛也有过不少帖子, d  j( ^8 ~$ w) c2 z; y

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' Z$ y% H- t+ N1 q1 P/ l' c有出来吐槽的
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. P" M0 l( S( F3 z有出来骂人的
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. Z% R1 c. k" }9 q% T有哭成泪人的" [, f  \( n! P' X) ?; d

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) l# `0 j- {0 |9 Z总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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9 \- w% u" S) T) W  ~9 C而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。& r0 q: h5 z  B- p( r

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4 u' N# M0 e% r然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,  s; X& T+ `. t) |0 m
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; t# i! O/ j" F6 }1 J5 U$ M! ~8 ^5 G钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,/ Z* b6 i& n" Z( y2 m; F4 I

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; S( E0 G$ P# \5 p; o& D还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!9 ?/ r" {8 e& D6 W: B5 t

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根源在哪里?9 D! @9 b# `, L/ F# a3 A( M& J- w
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环6 n  d, C0 @/ U  s

# @  E! ]4 p; e" p; b% M8 C! U4 r

5 o' s' J& K/ ?% _4 {客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?/ q8 v$ @7 a/ d9 u2 a+ w  k5 J" F

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客服懂自家的支付方式的时效效性和最优化吗?; b9 G( p) K7 a9 p
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& W7 A+ y& T" m, [6 Y客服懂常规问题发生后,正常解决所需时间多久吗?; ]2 `  F6 ^; U' J& i1 m: h, V
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,1 {. @5 ]8 h( D& J! ]& l( T
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3 S2 N% ?2 n$ x: a  Z* {& e9 z矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,/ [" X; e( A- g; @4 x
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,+ [; _0 P8 L8 K6 [( P) Q

- |& o" X, y8 K; j/ [' t2017   向那些3 |. Z6 z, Q# o% ~) f" W' I

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陪着你笑陪着哭
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4 u; T. D+ i" S+ r' d陪着诉苦陪吵闹
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, D( z' h3 h( ]/ c( u, A陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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